How can one mute, or suppress, monitoring events?
From the Infrascale Dashboard, users (admins or users) can opt to mute a particular device by using the mute/unmute action in the Monitoring page.
What does mute do?
Muting a device will suppress all event types for a particular device.
This means that you will no longer:
- See new events for this device in the Monitoring page.
- Receive email-based reports of new events for this device.
- The Connectwise Integration will not register new events for muted devices.
- Using the Outbound API URL in the Monitoring Settings will not send new events for this device.
- The Monitoring API will no longer send events for this particular device.
When is muting a device helpful?
If you are monitoring many devices, it's important to have the ability to filter the events that do and do not make it to your and/or your support team.
Muting a device may be helpful when:
- A device will be known to be inactive for an extended period of time (employee vacation or leave).
- If a particular device is not part of the service plan.
- For example, we may not want to see events for personal laptops and only focus on support for Servers and particular VIP devices.
- If a device has been retired/replaced but Deactivate Device is not a desired option.
Where can I mute devices?
In the Cloud Backup Dashboard, navigate to the Monitoring page.
On this page, we can see a 'mute' column with a check box that indicates whether or not a device is muted or not.
In the actions menu item, a user can choose to 'mute' or 'unmute' a device.