All support tickets should be created either via your Control Portal (Partners & Customers) or the Assurestor Support Portal (Aggregation / Affiliates)
When raising a new ticket please ensure you follow the following KB articles depending on the service...
Assurestor Platform (formally 2Cloud)
- How to raise a Asigra Engine Incident Ticket
- How to raise a CloudAlly Engine Incident Ticket
- How to raise a Veeam Engine Incident Ticket
- How to raise a Zerto Engine Incident Ticket
Aggregation / Affiliates
- Raising an HPE Zerto support ticket: required information
- Zerto Support Hours (for escalated Aggregation Partner tickets)
Ticket SLAs
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