All support tickets should be created either via your my2cloud Portal or the Assurestor Support Portal (https://support.com)
When raising a new ticket please ensure you follow the following KB articles depending on the service...
2cloud Products
- How to raise a Backup2Cloud Incident Ticket
- How to raise a DR2Cloud Incident Ticket
- How to raise a SaaS2Cloud Incident Ticket
- How to raise a Veeam2Cloud Incident Ticket
Aggregation
Ticket SLAs
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