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Knowledge base
backup2cloud Asigra
User Guides
5
Asigra Overview Guide
Client Software Installation Guide
DS-Client User Guide
DS-NOC User Guide
DS-System User Guide
General
21
Asigra Response to CVE-2021-44228 Log4J Vulnerability
How to collect logs for an Asigra DS-Client / Backup Set Issue
BLM Export NAS Device
Configuring the connection settings on DS-Billing Initialization
Cloud Management System Statuses
See all 21 articles
DS-Client
231
Moving the DS-Client Postgresql Database directory to another drive
Changing the hostname or IP address on a Windows DS-Client machine
Recovering the DS-Client database
Recovering an orphaned backup set
Activating or suspending a backup set
See all 231 articles
DS-MLR
1
MAPI_E_FAILONEPROVIDER
DS-NOC
13
Backup of Microsoft Office 365 Using Asigra
Office365 : The request failed. The Id property must be set. Mailbox does not exist
The account does not have permissions to impersonate the requested user
FATAL: password authentication failed for user postgres
This site can't be reached
See all 13 articles
DS-BLM
10
Failed to parse Cloud specific information, System File ID: #,###.
BLM User Login Management
Migrating a BLM Archiver from a Physical Machine to a Virtual Machine (VM)
How to replace a LTFS tape library
Migrating a DS-Client to another DS-System: Effect on the BLM Archiver
See all 10 articles
dr2cloud Zerto
User Guides
11
Alerts, Alarms and Events Guide – Zerto Virtual Manager
Hyper-V Administration Guide – Zerto Virtual Manager
Hyper-V Quick Start – Zerto Software
Interoperability Matrix for Zerto Environments
Journal Sizing Tools – Zerto Software
See all 11 articles
Architecture
48
Zerto Response to CVE-2021-44228 Log4J Vulnerability
Error ‘MSI Error 2147024894’ when upgrading/installing Zerto
ZVM Installation/Upgrade Fails Due to Invalid Digital Signature
How to configure Z-VRA with an output file in case of kernel panic
ESXi host xxxx has a hardware failure
See all 48 articles
AWS
16
Protecting And Recovering A Zerto ZCA In AWS
Recovery To AWS Fails With Error “Unable To Access S3 Bucket {aa} Which Is Required For Recovery Operations. Make Sure The Following Recovery Have Access To S3: VPC ID {yy} , Subnet Id {tt} , Security Group Id {ff}”
ZCA 7.5 Install Or Upgrade Fails For “There Is No IAM Role Attached To This Instance”
ZCA 7.5 Install Or Upgrade Fails For “There Was An Error Getting The AWS IAM Role Permissions”
ZCA 7.5 Install Or Upgrade Fails For “The Following Permissions Are Missing”
See all 16 articles
Cloud
27
Can not log in to the ZCM GUI using domain credentials – getting “User Validation Error”
Requirements in the Azure Marketplace ZCA that are not required by the product
How to Create RabbitMQ User
RE-IP to VCD fails when failing over VPG with re-IP settings and Guest customization checked in the ZVM GUI
Unable to See Preseed Volumes In A Cloud Provider Environment
See all 27 articles
Journal
23
Journal Considerations
I/O error to recovery disk {disk_name} of virtual machine {vm_name}
Recovery Storage Policy Error regarding “Active Datastores were Removed from the Storage Policy”
How To Copy VPG Settings into a new VPG
How to Move a VM from One VPG to Another VPG
See all 23 articles
Logs
9
How to perform Log Collection with the Zerto Virtual Replication Diagnostics Utility
Extending The Log Files Retention In The ZVM
Using the Zerto Virtual Replication Log Archiver
Remote Log Collection
Log collection hangs at 12%
See all 9 articles
Network
19
Running network troubleshooting commands on a VRA using Plink
ZERTO FIELD NOTICE FTN-20200923: NEW FIREWALL PORT REQUIREMENTS AND VRA COMPUTE CONSIDERATIONS FOR VRA TO VRA ENCRYPTION
Using iPerf Windows Command Line Tool to Measure Bandwidth Between Sites
Need to change the “NETBIOS hostname” / IP of the ZVM in the ZCM without unpairing
Best practices for Active Directory Domain Controller availability
See all 19 articles
VMware
46
Error “The Org VDC does not support the hardware version of the following virtual machines: [VM: example_servername Version: vmx-XX]. Highest supported version: vmx-YY”
VRA Shows as ‘Invalid’ in vCenter
ZVM not connected to VRA, VMware console reports /mnt/run/scripts/dateprinter.sh: line 3: echo: write error: No space left on device
Silent Installation of ZVR Fails on vCenter
VRA upgrade failed
See all 46 articles
ZVM Functionality
63
What is Ghost VRA, and How to Recover from Ghost VRA
ZVM AV Exceptions
New Zerto v9 alerts causing VRAs / VPGs to show false warning / error states
Problem with Recovery Volume Size (X Bytes) Doesn’t Match Protected Volume Size (X Bytes) For VM Protected By VPG
Why can’t I select a VM for replication
See all 63 articles
ZVM Operation
71
How to Delete VPGs that are Associated with a Decommissioned Site
Reconfigure using Zerto Diagnostic Tool
Local Hypervisor changes not reflected in ZVM
Failover test for Hyper-V VM fails to attach network / perform re-IP
Moving Protected Virtual Machines to a Remote Site
See all 71 articles
Hyper-V
14
Error: "Windows boot with STOP" or "Windows boot into Recovery Mode" after Failover/Move operation
Problem: Linux (CentOS7 / RHEL 7) VM boots with Dracut Emergency Shell and indicating specific locations do not exist on the filesystem
Error: "Cannot detect current SCVMM version. Please restart ZVM service" when Running Reconfigure on a ZVM which Monitors an SCVMM Environment
VMtools requirement for protected Hyper-V VMs
Recovery volume size doesn’t match protected volume size for VM
See all 14 articles
vCloud Director
1
Configure AzureAD as your tenant identity provider
saas2cloud Cloudally
General
13
User Management
Security Settings
Notifications Settings
Sign in to your account with Okta
Adding an application
See all 13 articles
Box
6
How to find your storage size in Box?
Activating a Box Backup
Selecting Your Backup Preferences – Box
Searching, Restoring and Downloading Box Backup Data
Why is there a discrepancy between the amount of storage reported by Box and the amount reported by saas2cloud?
See all 6 articles
Dropbox
5
How to find your storage size in Dropbox?
Activating a Dropbox Backup
Activating User Backups
Why is there a discrepancy between the amount of storage reported by Dropbox and the amount reported by saas2cloud?
Searching, Restoring and Downloading Dropbox Backup Data
G Suite
6
Activating a G Suite Backup
Selecting Your Backup Preferences – G Suite
Can I add Google Team Drive to my backup?
How to find your storage size in G Suite?
Activating User Backups
See all 6 articles
Office 365 Exchange
8
Bulk Activation - Office 365 Exchange
Removing an Individual User Backup
Activating an Office 365 Exchange Backup
Activating User Backups – Office 365 Exchange
Searching, Restoring and Downloading Office 365 Backup Data
See all 8 articles
Office 365 Groups & Teams
4
Removing an Individual User Backup - Groups & Teams
Activating an Office 365 Groups & Teams Backup Task
Activating Groups & Teams Backups
Searching, Restoring & Downloading Groups & Teams Backup Data
OneDrive
5
Activating Backups of OneDrive Sites
Removal an individual User Backup
How to find your storage size in OneDrive
Searching, Restoring & Downloading OneDrive Backup Data
Activating OneDrive Backup
Salesforce
9
Where do I find the number of seats / list of users we have paid for in SalesForce?
Remove an Entire Backup Service
Compare your Data or Metadata
Activating a Salesforce Backup
Selecting Your Backup Preferences – Salesforce
See all 9 articles
SharePoint Online
5
Activating Backups of SharePoint Online Sites
Remove individual User Backup
Searching, Restoring & Downloading SharePoint Backup Data
How to find your storage size in SharePoint Online
Activating SharePoint Backup
veeam2cloud Veeam
Veeam Backup & Replication
40
How to locate and collect VSS/VIX log files from Guest OS
Which Event Logs to Export for Veeam
How to view Veeam License ID and/or Support ID for VBR subscription licenses
Veeam Backup & Replication - Steps to Compile and Upload Logs
How to Change the settings related to Veeam Backup & Replication Log Files
See all 40 articles
Veeam Backup for Office365
15
Backup Jobs with Public Folders fail
Exchange Backup Jobs Warning "Failed to find group owner account"
Veeam Office 365 Complete Permissions
How to move Veeam Backup for Microsoft Office 365 to a new server
Service plan is not found when adding Office 365 organization
See all 15 articles
Veeam Cloud Connect
8
Troubleshooting Certificate and Connection Errors in Cloud Connect
Modifying a tenant's storage quota
Incorrect Replica Counters in Monthly Cloud Connect License Usage Report
Veeam Cloud Connect Used Ports
One or More Networks Mapped to the same cloud network
See all 8 articles
Veeam Agent for Windows
1
Backup Retention Policy
User Guides
7
Application Events
Integration with Storage Systems
Required Permissions Reference
User Guide for Microsoft Hyper-V
User Guide for VMware vSphere
See all 7 articles
my2cloud Portal
API
2
API Swagger Documentation
API Token Based Authentication
Zerto Job Manager
1
Zerto Job Manager Overview
Authentication & Authorisation
1
Configuring SSO with AzureAD
General
1
Understanding the difference between GB/TB and GiB/TiB
General
Useful Information
10
AssureStor Data Centre IP Ranges
AssureStor QuickSupport Module
AssureStor Status Page
Checking / Adjusting VSS Thresholds
DR Invocation Process (dr2cloud / veeam2cloud)
See all 10 articles