User Guides 5

• Asigra Overview Guide
• Client Software Installation Guide
• DS-Client User Guide
• DS-NOC User Guide
• DS-System User Guide

General 18

• Configuring the connection settings on DS-Billing Initialization
• Cloud Management System Statuses
• Found negative value of storage size on ds-system. Protected Size: value, Stored Size: -value, Native Size: 0)
• Migrating a DS-System from a Physical Machine to a Virtual Machine (VM)
• Best Practices: Moving a Windows DS-System database from one computer to another

See all 18 articles

DS-Client 221

• Remote execution failed
• Migrating Grid DS-Client with MSSQL to PostgreSQL after upgrading to 14.2
• The network location cannot be reached.
• Incompatible DS-Client database (xx,xx)
• Cannot Determine DS-Client Database Version

See all 221 articles

DS-MLR 1

• MAPI_E_FAILONEPROVIDER

DS-NOC 13

• Backup of Microsoft Office 365 Using Asigra
• Office365 : The request failed. The Id property must be set. Mailbox does not exist
• The account does not have permissions to impersonate the requested user
• FATAL: password authentication failed for user postgres
• This site can't be reached

See all 13 articles

DS-BLM 10

• Failed to parse Cloud specific information, System File ID: #,###.
• BLM User Login Management
• Migrating a BLM Archiver from a Physical Machine to a Virtual Machine (VM)
• How to replace a LTFS tape library
• Migrating a DS-Client to another DS-System: Effect on the BLM Archiver

See all 10 articles

General 13

• Application 'Volumes' was failed and should be excluded from the current task
• Activating SharePoint Backups
• Which SPF records the Partners should add to avoid spam blocking of the emails sent from backup2cloud servers but having the custom "from" field?
• Which platforms are supported by backup2cloud (OBRM)
• Do all file versions count against my data limit?

See all 13 articles

Dashboard 6

• How to manage devices in the Infrascale Dashboard
• How to set up ConnectWise Ticketing Integration
• How to use the backup2cloud Monitoring and Alert System
• Create Advanced Backup Policies with Infrascale
• How to mute/suppress alerts and warnings for specific devices

See all 6 articles

Online Backup & Restore Manager (OBRM) 22

• If I delete a file locally, will OBRM remove it from the cloud?
• How do I add a second computer to my backup?
• How do I back up a network drive or location?
• Backup Caching Options
• Scheduled jobs not running (but manual backup runs OK)

See all 22 articles

Bare Metal Recovery 6

• Configuring a Baremetal / Shadow Protect Backup Job
• Diagnostics and troubleshooting of backup2cloud BareMetal Backup
• BareMetal Backup and Restore procedure in Online Backup and Recovery Manager (OBRM)
• Restoration of BareMetal Images
• How to configure network manually during BareMetal Recovery?

See all 6 articles

User Guides 11

• Alerts, Alarms and Events Guide – Zerto Virtual Manager
• Hyper-V Administration Guide – Zerto Virtual Manager
• Hyper-V Quick Start – Zerto Software
• Interoperability Matrix for Zerto Environments
• Journal Sizing Tools – Zerto Software

See all 11 articles

Architecture 48

• Error ‘MSI Error 2147024894’ when upgrading/installing Zerto
• ZVM Installation/Upgrade Fails Due to Invalid Digital Signature
• How to validate that the VRA has sufficient resources for replication
• How to configure Z-VRA with an output file in case of kernel panic
• ESXi host xxxx has a hardware failure

See all 48 articles

AWS 16

• Protecting And Recovering A Zerto ZCA In AWS
• Recovery To AWS Fails With Error “Unable To Access S3 Bucket {aa} Which Is Required For Recovery Operations. Make Sure The Following Recovery Have Access To S3: VPC ID {yy} , Subnet Id {tt} , Security Group Id {ff}”
• ZCA 7.5 Install Or Upgrade Fails For “There Is No IAM Role Attached To This Instance”
• ZCA 7.5 Install Or Upgrade Fails For “There Was An Error Getting The AWS IAM Role Permissions”
• ZCA 7.5 Install Or Upgrade Fails For “The Following Permissions Are Missing”

See all 16 articles

Cloud 27

• Can not log in to the ZCM GUI using domain credentials – getting “User Validation Error”
• Requirements in the Azure Marketplace ZCA that are not required by the product
• How to Create RabbitMQ User
• RE-IP to VCD fails when failing over VPG with re-IP settings and Guest customization checked in the ZVM GUI
• Unable to See Preseed Volumes In A Cloud Provider Environment

See all 27 articles

Journal 22

• Recovery Storage Policy Error regarding “Active Datastores were Removed from the Storage Policy”
• How To Copy VPG Settings into a new VPG
• How to Move a VM from One VPG to Another VPG
• How to Properly Decommission a Datastore Used by Zerto
• Problem with Multiple NIC VMs and Not Maintaining DNS Settings

See all 22 articles

Logs 9

• Using the Zerto Virtual Replication Log Archiver
• Log Collection with the Zerto Virtual Replication Diagnostics Utility
• Extending The Log Files Retention In The ZVM
• Remote Log Collection
• Log collection hangs at 12%

See all 9 articles

Network 19

• Running network troubleshooting commands on a VRA using Plink
• ZERTO FIELD NOTICE FTN-20200923: NEW FIREWALL PORT REQUIREMENTS AND VRA COMPUTE CONSIDERATIONS FOR VRA TO VRA ENCRYPTION
• Using iPerf Windows Command Line Tool to Measure Bandwidth Between Sites
• Need to change the “NETBIOS hostname” / IP of the ZVM in the ZCM without unpairing
• Best practices for Active Directory Domain Controller availability

See all 19 articles

VMware 46

• VRA Shows as ‘Invalid’ in vCenter
• ZVM not connected to VRA, VMware console reports /mnt/run/scripts/dateprinter.sh: line 3: echo: write error: No space left on device
• Silent Installation of ZVR Fails on vCenter
• VRA upgrade failed
• Configuring Protected VM with VMware Paravirtual SCSI (PVSCSI) does not boot on fail-over

See all 46 articles

ZVM Functionality 61

• Why do I see a VM or Datastore folder with “(1)” at the end of it?
• How to Dissociate VMs from Previously Used Replication Products
• Minimum vCenter Permissions
• Assigning vCenter Privileges to ZVR-Related Accounts
• How to configure Zerto email alerts

See all 61 articles

ZVM Operation 61

• Workaround to get the RE-IP process to work on Ubuntu 16.04
• Failover test fails with “could not find object with moref VM” error.
• The reconfigure wizard
• Failure in committing VPG move after editing VM disks on recovery site before commit
• Best practices for Active Directory Domain Controller availability

See all 61 articles

Hyper-V 10

• Recovery volume size doesn’t match protected volume size for VM
• Re-Installation Of ZVR In Hyper-V While Preserving VHDX Files For Pre-seed
• VM enters “System Recovery” during FO from HV to vC
• Zerto operations in SCVMM not appearing after Hyper-V Host shut-down
• Changes to Hyper-V VM’s not shown in Zerto

See all 10 articles

General 26

• Upgrading an Infrascale Appliance
• How to restore individual files from a DR image backup job
• How to update the Infrascale Agent
• How to creating a Secure Infrascale Support Tunnel for Remote Diagnostics
• How to Collect Infrascale Logs

See all 26 articles

Data Protection Appliance (DPA) 8

• Setting appliance to reboot into provisioning mode 5.2 and Higher
• How to Clear Space on RAID
• Can I deploy the virtual appliance in my Hyper-V environment? How?
• How to access your Appliance Management Console
• How to Use UNC paths to backup shares accessible Via the Network

See all 8 articles

virtual Data Protection Appliance (vDPA) 1

• Can I deploy the virtual appliance in my Hyper-V environment? How?

CloudBoot 1

• How to cloudboot VMs in the dr2cloud Cloud

General 13

• User Management
• Security Settings
• Notifications Settings
• Sign in to your account with Okta
• Adding an application

See all 13 articles

Box 6

• How to find your storage size in Box?
• Activating a Box Backup
• Selecting Your Backup Preferences – Box
• Searching, Restoring and Downloading Box Backup Data
• Why is there a discrepancy between the amount of storage reported by Box and the amount reported by saas2cloud?

See all 6 articles

Dropbox 5

• How to find your storage size in Dropbox?
• Activating a Dropbox Backup
• Activating User Backups
• Why is there a discrepancy between the amount of storage reported by Dropbox and the amount reported by saas2cloud?
• Searching, Restoring and Downloading Dropbox Backup Data

G Suite 6

• Activating a G Suite Backup
• Selecting Your Backup Preferences – G Suite
• Can I add Google Team Drive to my backup?
• How to find your storage size in G Suite?
• Activating User Backups

See all 6 articles

Office 365 Exchange 8

• Bulk Activation - Office 365 Exchange
• Removing an Individual User Backup
• Activating an Office 365 Exchange Backup
• Activating User Backups – Office 365 Exchange
• Searching, Restoring and Downloading Office 365 Backup Data

See all 8 articles

Office 365 Groups & Teams 4

• Removing an Individual User Backup - Groups & Teams
• Activating an Office 365 Groups & Teams Backup Task
• Activating Groups & Teams Backups
• Searching, Restoring & Downloading Groups & Teams Backup Data

OneDrive 5

• Activating Backups of OneDrive Sites
• Removal an individual User Backup
• How to find your storage size in OneDrive
• Searching, Restoring & Downloading OneDrive Backup Data
• Activating OneDrive Backup

Salesforce 8

• Remove an Entire Backup Service
• Compare your Data or Metadata
• Activating a Salesforce Backup
• Selecting Your Backup Preferences – Salesforce
• Changing Your Backup Preferences – Salesforce

See all 8 articles

SharePoint Online 5

• Activating Backups of SharePoint Online Sites
• Remove individual User Backup
• Searching, Restoring & Downloading SharePoint Backup Data
• How to find your storage size in SharePoint Online
• Activating SharePoint Backup

Veeam Backup & Replication 37

• Veeam Backup & Replication - Steps to Compile and Upload Logs
• How to Change the settings related to Veeam Backup & Replication Log Files
• The requested operation could not be completed due to a file system limitation
• Job reports warning "Failed to truncate transaction logs for SQL instances: Possible reasons: lack of permissions, or transaction log corruption."
• Veeam Backup & Replication fails to connect to Linux servers based on Debian, SLES or RHEL/CentOS distributions with default firewall configuration

See all 37 articles

Veeam Backup for Office365 15

• Backup Jobs with Public Folders fail
• Exchange Backup Jobs Warning "Failed to find group owner account"
• Veeam Office 365 Complete Permissions
• How to move Veeam Backup for Microsoft Office 365 to a new server
• Service plan is not found when adding Office 365 organization

See all 15 articles

Veeam Cloud Connect 8

• Troubleshooting Certificate and Connection Errors in Cloud Connect
• Modifying a tenant's storage quota
• Incorrect Replica Counters in Monthly Cloud Connect License Usage Report
• Veeam Cloud Connect Used Ports
• One or More Networks Mapped to the same cloud network

See all 8 articles

User Guides 7

• Application Events
• Integration with Storage Systems
• Required Permissions Reference
• User Guide for Microsoft Hyper-V
• User Guide for VMware vSphere

See all 7 articles

FAQ 2

• DR Invocation Process (dr2cloud / veeam2cloud)
• How to raise a ticket for backup2cloud Asigra issues

Useful Information 6

• AssureStor QuickSupport Module
• AssureStor Data Centre IP Ranges
• AssureStor Status Page
• How to export Office365 Mailbox Statistics to CSV
• Checking / Adjusting VSS Thresholds

See all 6 articles