User Guides 5

• Asigra Overview Guide
• Client Software Installation Guide
• DS-Client User Guide
• DS-NOC User Guide
• DS-System User Guide

General 17

• Cloud Management System Statuses
• Found negative value of storage size on ds-system. Protected Size: value, Stored Size: -value, Native Size: 0)
• Migrating a DS-System from a Physical Machine to a Virtual Machine (VM)
• Best Practices: Moving a Windows DS-System database from one computer to another
• How DS-System retries connections to its database and to its online storage

See all 17 articles

DS-Client 216

• You have requested access to an area of the virtual disk that is out of bounds (VixDiskLib_Read returned error code: 16007)
• How to migrate DS-Client with embedded PostgreSQL database from one computer to another
• How to configure the retention for Transaction Log Only backup sets?
• Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
• The description for Event ID 65535 from source ASIGRA VSS Initiator cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupt. You can install or repair the component

See all 216 articles

DS-MLR 1

• MAPI_E_FAILONEPROVIDER

DS-NOC 13

• Backup of Microsoft Office 365 Using Asigra
• Office365 : The request failed. The Id property must be set. Mailbox does not exist
• The account does not have permissions to impersonate the requested user
• FATAL: password authentication failed for user postgres
• This site can't be reached

See all 13 articles

DS-BLM 10

• Failed to parse Cloud specific information, System File ID: #,###.
• BLM User Login Management
• Migrating a BLM Archiver from a Physical Machine to a Virtual Machine (VM)
• How to replace a LTFS tape library
• Migrating a DS-Client to another DS-System: Effect on the BLM Archiver

See all 10 articles

General 13

• Application 'Volumes' was failed and should be excluded from the current task
• Activating SharePoint Backups
• Which SPF records the Partners should add to avoid spam blocking of the emails sent from backup2cloud servers but having the custom "from" field?
• Which platforms are supported by backup2cloud (OBRM)
• Do all file versions count against my data limit?

See all 13 articles

Dashboard 6

• How to manage devices in the Infrascale Dashboard
• How to set up ConnectWise Ticketing Integration
• How to use the backup2cloud Monitoring and Alert System
• Create Advanced Backup Policies with Infrascale
• How to mute/suppress alerts and warnings for specific devices

See all 6 articles

Online Backup & Restore Manager (OBRM) 22

• If I delete a file locally, will OBRM remove it from the cloud?
• How do I add a second computer to my backup?
• How do I back up a network drive or location?
• Backup Caching Options
• Scheduled jobs not running (but manual backup runs OK)

See all 22 articles

Bare Metal Recovery 6

• Configuring a Baremetal / Shadow Protect Backup Job
• Diagnostics and troubleshooting of backup2cloud BareMetal Backup
• BareMetal Backup and Restore procedure in Online Backup and Recovery Manager (OBRM)
• Restoration of BareMetal Images
• How to configure network manually during BareMetal Recovery?

See all 6 articles

User Guides 11

• Alerts, Alarms and Events Guide – Zerto Virtual Manager
• Hyper-V Administration Guide – Zerto Virtual Manager
• Hyper-V Quick Start – Zerto Software
• Interoperability Matrix for Zerto Environments
• Journal Sizing Tools – Zerto Software

See all 11 articles

Architecture 40

• Zerto installer popup, Zerto element not found exception from hresult 0x80070490
• ZVM Install Fails With “Cabinet File Has Invalid Signature”
• ZVM Upgrade Best Practices
• ZVM Upgrade Validation Fails For Multiple Errors Due To External SQL Database Connectivity
• VRA Disconnections/Performance Issues encountered after Zerto Upgrade

See all 40 articles

AWS 16

• Protecting And Recovering A Zerto ZCA In AWS
• Recovery To AWS Fails With Error “Unable To Access S3 Bucket {aa} Which Is Required For Recovery Operations. Make Sure The Following Recovery Have Access To S3: VPC ID {yy} , Subnet Id {tt} , Security Group Id {ff}”
• ZCA 7.5 Install Or Upgrade Fails For “There Is No IAM Role Attached To This Instance”
• ZCA 7.5 Install Or Upgrade Fails For “There Was An Error Getting The AWS IAM Role Permissions”
• ZCA 7.5 Install Or Upgrade Fails For “The Following Permissions Are Missing”

See all 16 articles

Cloud 27

• Can not log in to the ZCM GUI using domain credentials – getting “User Validation Error”
• Requirements in the Azure Marketplace ZCA that are not required by the product
• How to Create RabbitMQ User
• RE-IP to VCD fails when failing over VPG with re-IP settings and Guest customization checked in the ZVM GUI
• Unable to See Preseed Volumes In A Cloud Provider Environment

See all 27 articles

Journal 10

• An Unresolvable Error Has Occurred With VPG X. The VPG Must Be Deleted.
• Used DR storage clarification
• Increasing/Reducing Journal Hard Size Limit – Public Cloud
• Expected Behavior of Reducing the Journal Size Hard Limit
• VRA cannot be booted due to VMDK_2 not being able to expand

See all 10 articles

Logs 9

• Using the Zerto Virtual Replication Log Archiver
• Log Collection with the Zerto Virtual Replication Diagnostics Utility
• Extending The Log Files Retention In The ZVM
• Remote Log Collection
• Log collection hangs at 12%

See all 9 articles

Network 18

• Running network troubleshooting commands on a VRA using Plink
• Using iPerf Windows Command Line Tool to Measure Bandwidth Between Sites
• Need to change the “NETBIOS hostname” / IP of the ZVM in the ZCM without unpairing
• Best practices for Active Directory Domain Controller availability
• How to set the proxy settings for all users when Cannot see Analytics data.

See all 18 articles

VMware 46

• VRA Shows as ‘Invalid’ in vCenter
• ZVM not connected to VRA, VMware console reports /mnt/run/scripts/dateprinter.sh: line 3: echo: write error: No space left on device
• Silent Installation of ZVR Fails on vCenter
• VRA upgrade failed
• Configuring Protected VM with VMware Paravirtual SCSI (PVSCSI) does not boot on fail-over

See all 46 articles

ZVM Functionality 56

• How to remove unwanted DNS entries from /etc/resolv.conf in VRAs
• How to clear /mnt/logs on a VRA
• Connecting to a VRA via SSH
• Add CPU or Memory to a VRA
• After Upgrading ZVR To Version 8.0, Sites Become Disconnected

See all 56 articles

ZVM Operation 59

• The reconfigure wizard
• Failure in committing VPG move after editing VM disks on recovery site before commit
• Best practices for Active Directory Domain Controller availability
• How to perform ZVM connectivity tests versions 7.5 and below
• During a VPG Move Opeation, Error “Failed applying configuration to VM (ID vm-XXXX) Message: The operation is not allowed in the current state”

See all 59 articles

Hyper-V 10

• Recovery volume size doesn’t match protected volume size for VM
• Re-Installation Of ZVR In Hyper-V While Preserving VHDX Files For Pre-seed
• VM enters “System Recovery” during FO from HV to vC
• Zerto operations in SCVMM not appearing after Hyper-V Host shut-down
• Changes to Hyper-V VM’s not shown in Zerto

See all 10 articles

General 26

• Upgrading an Infrascale Appliance
• How to restore individual files from a DR image backup job
• How to update the Infrascale Agent
• How to creating a Secure Infrascale Support Tunnel for Remote Diagnostics
• How to Collect Infrascale Logs

See all 26 articles

Data Protection Appliance (DPA) 8

• Setting appliance to reboot into provisioning mode 5.2 and Higher
• How to Clear Space on RAID
• Can I deploy the virtual appliance in my Hyper-V environment? How?
• How to access your Appliance Management Console
• How to Use UNC paths to backup shares accessible Via the Network

See all 8 articles

virtual Data Protection Appliance (vDPA) 1

• Can I deploy the virtual appliance in my Hyper-V environment? How?

CloudBoot 1

• How to cloudboot VMs in the dr2cloud Cloud

General 13

• User Management
• Security Settings
• Notifications Settings
• Sign in to your account with Okta
• Adding an application

See all 13 articles

Box 6

• How to find your storage size in Box?
• Activating a Box Backup
• Selecting Your Backup Preferences – Box
• Searching, Restoring and Downloading Box Backup Data
• Why is there a discrepancy between the amount of storage reported by Box and the amount reported by saas2cloud?

See all 6 articles

Dropbox 5

• How to find your storage size in Dropbox?
• Activating a Dropbox Backup
• Activating User Backups
• Why is there a discrepancy between the amount of storage reported by Dropbox and the amount reported by saas2cloud?
• Searching, Restoring and Downloading Dropbox Backup Data

G Suite 6

• Activating a G Suite Backup
• Selecting Your Backup Preferences – G Suite
• Can I add Google Team Drive to my backup?
• How to find your storage size in G Suite?
• Activating User Backups

See all 6 articles

Office 365 Exchange 8

• Bulk Activation - Office 365 Exchange
• Removing an Individual User Backup
• Activating an Office 365 Exchange Backup
• Activating User Backups – Office 365 Exchange
• Searching, Restoring and Downloading Office 365 Backup Data

See all 8 articles

Office 365 Groups & Teams 4

• Removing an Individual User Backup - Groups & Teams
• Activating an Office 365 Groups & Teams Backup Task
• Activating Groups & Teams Backups
• Searching, Restoring & Downloading Groups & Teams Backup Data

OneDrive 5

• Activating Backups of OneDrive Sites
• Removal an individual User Backup
• How to find your storage size in OneDrive
• Searching, Restoring & Downloading OneDrive Backup Data
• Activating OneDrive Backup

Salesforce 8

• Remove an Entire Backup Service
• Compare your Data or Metadata
• Activating a Salesforce Backup
• Selecting Your Backup Preferences – Salesforce
• Changing Your Backup Preferences – Salesforce

See all 8 articles

SharePoint Online 5

• Activating Backups of SharePoint Online Sites
• Remove individual User Backup
• Searching, Restoring & Downloading SharePoint Backup Data
• How to find your storage size in SharePoint Online
• Activating SharePoint Backup

Veeam Backup & Replication 37

• How to Change the settings related to Veeam Backup & Replication Log Files
• The requested operation could not be completed due to a file system limitation
• Job reports warning "Failed to truncate transaction logs for SQL instances: Possible reasons: lack of permissions, or transaction log corruption."
• Veeam Backup & Replication fails to connect to Linux servers based on Debian, SLES or RHEL/CentOS distributions with default firewall configuration
• VSS does not work on SMB shares

See all 37 articles

Veeam Backup for Office365 15

• Backup Jobs with Public Folders fail
• Exchange Backup Jobs Warning "Failed to find group owner account"
• Veeam Office 365 Complete Permissions
• How to move Veeam Backup for Microsoft Office 365 to a new server
• Service plan is not found when adding Office 365 organization

See all 15 articles

Veeam Cloud Connect 7

• Modifying a tenant's storage quota
• Incorrect Replica Counters in Monthly Cloud Connect License Usage Report
• Veeam Cloud Connect Used Ports
• One or More Networks Mapped to the same cloud network
• Service Provider has Cloud Bin enabled, resulting in all tenant cloud-based jobs ending with a ‘Warning’ result, regardless of actual job results.

See all 7 articles

User Guides 7

• Application Events
• Integration with Storage Systems
• Required Permissions Reference
• User Guide for Microsoft Hyper-V
• User Guide for VMware vSphere

See all 7 articles

FAQ 2

• DR Invocation Process (dr2cloud / veeam2cloud)
• How to raise a ticket for backup2cloud Asigra issues

Useful Information 6

• AssureStor QuickSupport Module
• AssureStor Data Centre IP Ranges
• AssureStor Status Page
• How to export Office365 Mailbox Statistics to CSV
• Checking / Adjusting VSS Thresholds

See all 6 articles